SHIPPING POLICY
PRODUCTS CLASSIFICATION FOR SHIPPING
Cold Foods Items: Any items that have the labels “Cold Shipping” are either frozen foods or fresh refrigerated foods that need to be carefully packed and shipped by “Cold Shipping Method”. These items will be packed with dried ices, insulated bags.
Non-Cold Foods Items: Any foods items that are not labeled “Cold Shipping”. We will use the “Ground Shipping Method” to ship out these items.
SHIPPING METHODS
Cold Shipping Method: Items will only be shipped from Monday to Wednesday each week except holiday. Orders that are made after 3:00 p.m. on Wednesday to Sunday will be shipped the following Monday. These orders will arrive within 2-3 days depending on your location.
Ground Shipping Method: Items are shipped on every Monday to Friday each week. These orders will arrive in 2-5 business days depending on your location. Only orders without frozen/cold foods items will be shipped by this method. In case if the order has both frozen and non-frozen foods, we will ship together as a cold shipping method.
EXPEDITED SHIPPING
Extra shipping charges will be applied to a request of a faster shipping timeframe. Please contact us if you want to have the items shipped to you earlier than the above shipping timeframes. You can reach us at (714)531-4888 or email us at thiendangvegetarian@gmail.com.